What does an SLA cover?
The benefit of a Eurotherm SLA is that it is can be adapted to cover the type of support you need. You can pre-book resources to aid production planning and define the level of support and response time required. Your chosen services are packaged together in the SLA to help keep your plant up-to-date and running, today and into the future.
How can an SLA improve your return on investment?
An SLA is designed to deliver value for money by helping to maintain system reliability and process performance throughout the lifetime of your automation system. Based on a shared understanding of your process and industry requirements, we work with you as a trusted partner to maximize the value of your assets. Just like Eurotherm engineered solutions, a Eurotherm SLA offers much more than a ‘standard service’ as it is made to fit your process based on a proven range of support services, providing a cost-effective approach to manage and mitigate technical, operational, and regulatory business complexities.
Choose from support services including:
- Telephone technical support
- Remote access
- Software updates and enhancements
- Hardware maintenance
- On-site technical and breakdown support
- Lifecycle management
- Training and consulting
- Parts management
- Future-proofing strategies
- Predictive diagnostics
- Calibration traceable to national standards
- Thermal Uniformity Surveys (TUS)
- System Accuracy Tests (SAT)
- Qualification/Validation to ISPE GAMP 5 engineering guidelines
- Discounts on future purchases
